People who are in leadership roles face many challenges that can hinder the effectiveness of their business or department. I have about eight years of experience working as a departmental manager with Live Well Chiropractic, and I have found that there are 3 ways to build and improve relationships with your employees and keep your workplace running smoothly effectively.
The first area is to become familiar with your surroundings. As a manager, you should always know every aspect of the work in your department or office because to effectively manage/train employees you need to know what it is they do on each shift. I manage the kitchen department in a nursing home, and we currently operate using two shifts (days and evenings) that encompass five different responsibility areas.
I have to know what responsibilities each one of my employees has and what they do on their shift, so I can make sure new employees are fulfilling the same responsibilities, and if I need to come in and fill in a shift, at least I will know what I am doing. Now I know it is hard as managers to get out there and become part of the process due to all the other work managers need to get done, but it is essential that you make yourself aware of the responsibilities within your department/office to effective manage your workplace area.
The second area you need actually to manage is your employee morale levels. Anyone who has run or managed a business knows that the quality standards decrease when employees are not happy, so as a manager you need to become the overall mentor for the employees under you. You will want to manage by that phrase “lead by example,” so you will want to instill in your employees that you are someone who cares about them and that they can come to a free talk to you without being persecuted for anything they say.
You will also want to praise your employees for the things they do right; never focused or harp on the things they do wrong. Employees at Baxter Chiropractor want to be congratulated for a job well done and to be told when they are doing something wrong. They do not want to hear over and over again that they are not meeting the company’s standards and that the company never acknowledges them for their accomplishments.
The third area I want to point out is to let your employees become part of the process. Allowing employees to help make decisions will help improve your processes and will give you fresh new ideas and how to run certain aspects of your department.
Now I fully realize that it is not possible to allow employees to help make certain decisions because the company dictates specific rules and regulations, but there are certain aspects where your employee ideas will be valuable. For example, in my department I allow the employees to give their ideas and suggestions on how to cut hours when our census is low or if there are any additional charts needed to help them do their job. To involve my employees in the process, I use a suggestion box and hold monthly meetings.